Table of Contents

Introduction to Hospitality, 8e - Table of Contents 

PART 1: INTRODUCING HOSPITALITY AND LODGING

1. Introducing Hospitality

2. The Hotel Business

3. Rooms Division

4. Hotel Food and Beverage

PART 2: BEVERAGES, RESTAURANTS, AND MANAGED SERVICES

5. Beverages

6. The Restaurant Business

7. Restaurant Management

8. Managed Services

PART 3: TOURISM, RECREATION, ATTRACTIONS, CLUBS, AND GAMING

9. Tourism

10. Recreation, Attractions, and Clubs

11. Gaming Entertainment

PART 4: ASSEMBLIES, EVENTS, AND ATTRACTIONS

12. Meetings, Conventions, and Expositions

13. Special Events

PART 5: MANAGERIAL AREAS OF THE HOSPITALITY INDUSTRY

14. Leadership and Management

15. Planning

16. Organizing

17. Communication and Decision Making

18. Control